Contact & Customer Service

contact us via chat

If you have specific questions about our products or if anything is unclear, you can use our chat portal. The chat window can be found in the lower right corner of the screen. You can contact us at any time this way.

If we are unable to respond live, you will receive the answers to your questions to the email you specified.

Please make sure to leave us the correct email address.

via our contact form

If you have any questions about a product, you can use the contact form on the respective product page. The specific contact forms are linked directly to our product pages and live chat. If you have general concerns or anything is unclear, please contact us via the contact form

contact us via email

If you have any problems, it is best to contact us directly by email. Contact us via email. Please do not hesitate to attach pictures if necessary.

If you are looking to contact us for business reasons, you can reach the management directly at veg@penhouse-shop.com.

Phone & WhatsApp

Use WhatsApp to easily send us pictures of any defects, stating your order number. For general questions please use this Kontaktformular.

You can reach us by phone on +49 157 59477604 every Tuesday and Wednesday from 9 a.m. to 1 p.m.