exchange
Whilst we always strive to deliver the quality that our customers value us for, there are times when items are damaged in transit and arrive with unsightly defects as a result. In this case, we offer you various options.
Please be sure to wait for our response before shipping items. Thank you for your understanding.
Because we want to make it easy for you and for us and one personal customer support guarantee, which is designed to solve the individual problems of our customers in the best possible way, the first step should be to contact us. Use this for that Kontaktformular, the Email my@penhouse-shop.com or Contact us via the number +49 157 59477604per WhatsApp.
Please do not hesitate to attach images and information that are or may be relevant to the exchange process where possible.
Basically required information
- Order number - BExxxxxpenhouse
- Possibly invoice number - RExxxxxpenhouse
- Defects and errors (with photo credits are welcome)
Please refer to our cancellation form and be sure to wait for our response before sending any items. Thank you for your understanding.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
- To VEG.G e.U. , Schortestrasse 54, 98693 Ilmenau, Germany, my@penhouse-shop.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Please enter the order number here [#BExxxxpenhouse]
- Ordered on (*)/received on (*)
- your name or the name of the consumer(s) on whom the order was executed
- your address or the address of the consumer(s) to whom the shipment was delivered
- Please also enter the billing address (only if the billing address is different)
- Signature of consumer(s) (only if notification is on paper)
- date
(*) Please cross out what is not applicable.
After you have provided us with all relevant information, we will replace items that have defects as soon as possible.
