You have the right to withdraw from the contract with us within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or Has.

To exercise your right of withdrawal, you can contact us

(VEG.G e.U. 98693 Ilmenau, phone: +49 1575 9477 604, e-mail

by means of a clear statement about that Kontaktformular or directly by email inform you about your decision to withdraw from the contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have returned the goods to us or to VEG.G e.U. (Schortestraße 54, 98693 Ilmenau, Germany) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods, which can normally be returned by post. We bear the costs of returning the goods which, due to their nature, cannot be returned normally by post.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

  • To VEG.G e.U. , Schortestrasse 54, 98693 Ilmenau, Germany,
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
    • Please enter the order number here [#BExxxxpenhouse]
  • Ordered on (*)/received on (*)
  • your name or the name of the consumer(s) on whom the order was executed
  • your address or the address of the consumer(s) to whom the shipment was delivered
    • Please also enter the billing address (only if the billing address is different)
  • Signature of consumer(s) (only if notification is on paper)
  • date

(*) Please cross out what is not applicable.